The Park District understands that schedules change and are happy to accommodate refund requests when possible. If you would like, staff are happy to assist you in transferring your registration to another program, usually for no additional fee. If you would prefer to cancel your registration entirely, for most program refund requests, a $3 service fee per program will be charged. Exceptions include a $10 service fee for Gymnastics programs refunds, a $25 fee for any refunds for Park District camps costing $150 or more for each section and a $10 fee for any refunds for Park District camps costing less than $150 for each section. Please call customer service at 708-725-2000.
Typically refunds must be requested 48 hours before a program meets for the second time or no refund will be issued. Exceptions to this include:
Beyond these deadlines, a refund will be considered only if your registration can be filled by another customer from a waitlist. In this circumstance, the service fee will still be withheld along with any unrecoverable costs (i.e., advance ticket purchases, apparel orders, etc.).
If the Park District cancels a program due to low enrollment, a full refund will be issued. In the event of natural disasters and/or extreme weather conditions outside our control requiring facility closures and activity cancellations, no refunds will be issued.
Once a rental has been confirmed, any changes that are needed should be made in writing. If within 30 days of a rental, a renter needs to extend their rental or make any additions to their rental package that results in additional fees, those additional fees must be paid before the change will be confirmed. Once the changes have been made, a written confirmation will be sent via e-mail from the Park District. Cancellations (or reductions in the hours of a rental) must be made in writing at least 30 days prior to the rental in order to receive a full refund of fees, minus $25 cancellation fee (which will be deducted from the deposit). Any cancellations made less than 30 days before the start of the rental will be refunded according to the following schedule (any balances owed may be deducted from the damage deposit):
Full payment of the rental fee balance is due 60 days before the event. If payment is not received by 30 days before the event, the Park District of Oak Park retains the right to cancel the event and applicant forfeits all monies theretofore paid to the Conservatory.
If the event is canceled after all monies are paid, a refund minus the security deposit will be processed.
Picnic and Park permits are non-refundable and non-transferable, with the exception of very severe weather that may affect the safety of our users, wherein a transfer may be possible based on availability.
A security deposit of $500 will be retained for any cancellation. Please visit the Cheney Mansion website for more information.
Refund requests are typically processed within 10-15 business days. Payments originally made by cash or check will be returned by check from the Park District. Payments originally made by credit card will be issued to the original credit card used and are typically done at the time of request..
Rental deposits will be refunded within 4 weeks of the end of the rental minus any costs for damages, additional staff time required for clean-up, or other miscellaneous charges (usually sooner for deposits paid by credit card).