- Destinations
Recreation Destinations
Parks
- Program Guide
- Programs
Age-Based Interests
- Schedules
- Register
- Destinations
Recreation Destinations
Parks
- Program Guide
- Programs
Age-Based Interests
- Schedules
- Register
PERFORMANCE
The most important asset of any organization is its staff. The Park District strives to develop an excellent leadership system and encourages staff development at all levels of the organization. The following charts measure current staff satisfaction as an employee and with training opportunities, as well as employee turnover and staff wellness.
The Park District defines the metric as the average percent of part-time and full-time employees who agree or strongly agree in Job Satisfaction Score.
Who are the stakeholders impacted?
Staff
What does the data say?
28 full-time and 113 part-time employees participated in 2020. Employees gave a 96 out of 100 rating down 1% from 2019.
What is causing the data trend?
The highest ratings were satisfaction with “customer service”(98%) and “senior leadership” (98%). Areas where we could improve are satisfaction with
“communication”(91%).
What actions have we taken?
To improve satisfaction with “communication,” the District sought new avenues to connect employees to information including video-taping the all-staff meetings.
What outcome are we trying to achieve?
Systematic approaches to maintain and improve our infrastructure.
The Park District defines the metric as the average “Overall Quality” score, on a scale of 0-10, given by staff through the Park District’s Training Evaluation from the current year.
Who are the stakeholders impacted?
Staff
What does the data say?
Satisfaction was the same or better in 2024.
What is causing the data trend?
The overall scores went from (8.83) in 2023 to (8.97) in 2024. A full-time training supervisor was hired to focus on this area.
What actions have we taken?
To continue to improve training, a portfolio of internal training courses are being developed and deployed in 2024.
What outcome are we trying to achieve?
To foster a culture of continuous learning, encouraging staff excellence.
The Park District defines the metric as the total number of participants in Park District employee wellness programs.
Who are the stakeholders impacted?
Staff
What does the data say?
The Park District now offers free CRC fitness memberships as a benefit to year around employees. 226 employees signed up for their free membership in 2023, Participation in the PDRMA PATH program was up 10%. With PDRMA providing more and more wellness opportunities, the District decided to focus its metrics on these programs moving forward.
What is causing the data trend?
The Wellness Team engaged staff with new challenges and competitions
What outcome are we trying to achieve?
To lead and develop staff, encouraging staff excellence.
