PERFORMANCE

MEETING OUR MISSION

The Park District’s mission is: “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”  The measures below reflect our mission, measuring both the number of people served through the Park District’s programs, parks, and facilities, as well as customers’ satisfaction with their experiences.

Please note, as the charts and data are live, they may take a few moments to load!

Current Year Performance Overall

Program Registration

The Park District defines the measurement as the total number of program and event registrations sold in the current year through the Park District’s recreation software, after any cancellations or refunds have been processed. This measure does not include participation in drop-in programs not requiring registration, including special events.

Who are the stakeholders impacted? 
Program participants and staff

What does the data say?
An increase in 28% in program registrations from 2022 to 2023.

What is causing the data trend?While we did offer more programs in 2023, many were transitioned to more flexible drop-in options. This allows customers to pick and choose which dates within a session to attend. This approach resides primarily in the Active Adult Program.

What outcome are we trying to achieve?
Fulfill our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”

Pass Sales

The Park District defines the measurement as the total number of passes and punch cards sold in the current year through the Park District’s recreation software. This measure does not include replacement passes sold for a lost ID card.

Who are the stakeholders impacted
Pass holders and staff

What does the data say?A massive increase in pass sales due to the opening of the CRC.

What is causing the data trend?With the opening of the CRC in May of 2023,  both paid memberships and free track memberships reached over 4000 a piece by the end of 2023.

What outcome are we trying to achieve?
Fulfill our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”

Satisfaction with Parks & Programs

The Park District strives to have satisfied customers and patrons in its parks. Both scores are about the same as last year. The Park District defines the measurement as the average “Overall Experience” score, on a scale of 0-10, given by respondents to the Park District’s Park & Facility Evaluation from the current year.

The Park District strives to have satisfied customers. The Park District defines the measurement as the average “Overall Experience” score, on a scale of 0-10, given by respondents to the Park District’s Program & Event Evaluation from the current year.

Who are the stakeholders impacted?
Park patrons and participants

What does the data say?
Faciity overall satisfaction dropped by about 1.9% and program satisfaction was overall neural from 2018

What is causing the data trend?
The lower facility scores may be due to Carroll and Stevenson construction. The main concern for recreation and programming satisfaction is related to price. As a result prices increases are frozen in 2020.

What outcome are we trying to achieve?
Fulfil our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”

Refunds and their Financial Impact

The Park District focuses on decreasing refunds for avoidable reasons (wait-list, low enrollment, dissatisfaction). The Park District defines the measurement as total refunds given for avoidable reasons.

Who are the stakeholders impacted?
Program participants

What does the data say?A slow increase in refunds.

What is causing the data trend?
The increase can be contributed to the rise in activities offered year over year.

What outcome are we trying to achieve?
Fulfill our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”

Rehm Pool is opening Saturday, May 25! Ridgeland Pool opens Tuesday, May 28 for lap swim only. Click the button to view pool schedules.

X
Skip to content