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Age-Based Interests
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- Destinations
Recreation Destinations
Parks
- Program Guide
- Programs
Age-Based Interests
- Schedules
- Register
PERFORMANCE
The Park District’s mission is: “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.” The measures below reflect our mission, measuring both the number of people served through the Park District’s programs, parks, and facilities, as well as customers’ satisfaction with their experiences.
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The Park District defines the measurement as the total number of program and event registrations sold in the current year through the Park District’s recreation software, after any cancellations or refunds have been processed. This measure does not include participation in drop-in programs not requiring registration, including special events.
Who are the stakeholders impacted? Program participants and staff
What does the data say? Program registrations show positive growth over recent years, with a significant increase of 9% from 2024-2025.
What is causing the data trend? We did not offer more programs in 2025 than in 2024, yet there was an increase in registrations. This was likely due to a push for users to pre-register for specific programs instead of drop-in participation. Additionally an increase in CRC memberships led to increases in class registrations.
What outcome are we trying to achieve? Fulfill our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”
The Park District defines the measurement as the total number of passes and punch cards sold in the current year through the Park District’s recreation software. This measure does not include replacement passes sold for a lost ID card.
Who are the stakeholders impacted? Pass holders and staff
What does the data say? Pass sales continue to increase.
What is causing the data trend? Since the CRC opened in 2023, CRC memberships have continued to increase, contributing to the overall growth in pass sales.
What outcome are we trying to achieve?
Fulfill our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”
The Park District strives to have satisfied customers and patrons in its parks. Both scores are about the same as last year. The Park District defines the measurement as the average “Overall Experience” score, on a scale of 0-10, given by respondents to the Park District’s Park & Facility Evaluation from the current year.
The Park District strives to have satisfied customers. The Park District defines the measurement as the average “Overall Experience” score, on a scale of 0-10, given by respondents to the Park District’s Program & Event Evaluation from the current year.
Who are the stakeholders impacted?
Park patrons and participants
What does the data say?
Faciity overall satisfaction dropped by about 1.9% and program satisfaction was overall neural from 2018
What is causing the data trend?
The lower facility scores may be due to Carroll and Stevenson construction. The main concern for recreation and programming satisfaction is related to price. As a result prices increases are frozen in 2020.
What outcome are we trying to achieve?
Fulfil our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”
The Park District focuses on decreasing refunds for avoidable reasons (wait-list, low enrollment, dissatisfaction). The Park District defines the measurement as total refunds given for avoidable reasons.
Who are the stakeholders impacted? Program participants
What does the data say? There was a decrease in refunds from 2024-2025.
What is causing the data trend? There is no clear cause for the trend, except an overall effort to avoid those reasons that may warrant a refund.
What outcome are we trying to achieve?
Fulfill our mission of “In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities.”
Community Vision. Community Decision. Your Vote.
Learn more about the Park District of Oak Park bond referendum for an indoor aquatic center at Ridgeland Common Recreation Complex.
